Viber and this assistant

The same passenger office, on your own public account

This page shows the half of a messaging channel that decides whether it is useful: an assistant that knows the real fare rules, opens a case as a structured record with a reference the passenger can quote, and reads a signed-in traveller's own cases back without a booking code.

1. Point the assistant at your site so your own fare rules, case types and timings become the answers it gives, as published content rather than a re-typed copy. 2. Expose the board as a small MCP server: the cases you take, a lookup by reference and email, and a read that only answers for the signed-in person. 3. Give the case tool an action card, so a stranded passenger taps three fields instead of composing a paragraph at one in the morning. 4. Wire the identity hand-off so a returning traveller's own cases answer without a booking code they no longer have. 5. Connect the public account last, once the answers hold up — the reply window punishes a channel switched on before the assistant was ready.

What runs on this page

The assistant in the thread is a live Busymate AI assistant, grounded in this site's own published pages.
The case list, the fare rules and the office board come from this demo's own MCP server — real tool calls, not pasted text.
The page registers its own actions over WebMCP, so an agent can highlight a case type or open the case form.
Signing in as the demo traveller is a real identity hand-off: the assistant receives a name and an email address it never asked for.

What is seeded rather than connected

There is no Viber public account behind this page. Nothing typed here reaches Viber, and no Viber service is contacted at any point.
Danube Line Coaches is an invented operator. The routes, the departures, the address, the telephone number, the email, the fares and the cases are all fictional — nothing here dials or reaches anybody.
Cases opened here live in memory until this demo restarts. No terminus is searched and nobody in an office is notified.

The full guide: https://busymate.ai/integrations/viber.