Danube Line Coaches

Danube Line Coaches — frequently asked

Frequently asked

Something was left on the coach — is it gone?

Probably not. Anything found is bagged at the terminus, numbered against the service and the seat, and held for thirty days. The office matches it from the departure and the seat number, then asks what is inside before releasing it — which is the only protection against somebody else claiming it.

The coach was late and I missed my onward leg. Now what?

If both legs are on one through-ticket, or the fare is Flex or Night Plus, the office re-books the next available seat on the same route at no charge, usually within the hour. A Saver fare bought as two separate tickets has no protection — which is worth knowing before booking, not afterwards.

Can I get a refund?

It depends entirely on which fare was bought. Saver is not refundable at all. Flex refunds to the original card less a six-euro fee. Night Plus is fully refundable up to a day before. If the operator cancelled the service, every fare type is refundable regardless.

How do I travel with a wheelchair or an assistance dog?

Open a seat or accessibility case and the office confirms it within a working day. Forty-eight hours notice is preferred because the wheelchair spaces are physical positions on specific coaches, and the fleet gets swapped around overnight more often than the timetable suggests.